Covid-19 Response page
How Air Quality Services is Handling COVID-19
At Air Quality Services, we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining the health, safety, and comfort of your home, we will be remaining open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19.
Below you will find a brief outline of our plan for addressing the current scenario. If you need service, please call our main line at (952) 928-3838.
How Air Quality Services is Working to Protect You
Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve and our employess.
- Staff Care:Any employees showing symptoms will remain home until medically clear.
- Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. It will just allow our staff to be properly equipped with masks and gloves before entering your home.
- Minimal/Zero contact: We will strive to be as zero contact in your home as we can during the call. You may be asked to operate the thermostat while our technician is servicing the equipment those situations, nitrile gloves shoe covers and possibly masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
- Sanitization: Our trucks come stocked with protective gloves, shoe covers, disinfectant sprays and sanitizing wipes.
- Distancing Efforts: Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and help minimize face-to-face contact.
- Payments: We have implemented an automatic pay-link which will be sent to you electronically, Simple and non-contact payments can be made thru our Merchant account banks’ virtual terminal. Simply, Securely and safely.
Regarding Maintenance Calls and Other Scheduled Visits
We’ll reach out to you before our visit to outline the above procedures.
At Air Quality Services, we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at (952) 928-3838.
Our Planning Standards
Air Quality Services will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy or wish to discuss our COVID-19 response plan in more detail, please call (952) 928-3838 or email brad@aqscomfort.com.
We appreciate your Patronage to Air Quality Services as well as your patience and understanding.
Stay Healthy and Safe,
The AQS Team!